Return Policy

Refund Policy

Last updated: August 14, 2026

At ScalpReset, we stand behind our product with a 60-Day Money-Back Guarantee. If you're not satisfied with your ScalpReset™ Scalp Serum, you may request a refund within 60 days of your original purchase date, subject to the terms below.

How to request a refund

1. Email us at Hello@scalpserum.com within 60 days of your purchase date, including your order number.
2. Our support team will confirm your return and email you the return address along with instructions.
3. Ship the product back to the address provided. We recommend using a trackable shipping method, as we cannot issue a refund for packages lost in transit back to us.
4. Once we receive your returned product, we'll inspect it and process your refund within 5–7 business days to your original payment method.

Return shipping costs

Customers are responsible for the cost of return shipping, unless the product arrived damaged, defective, or incorrect, in which case we will cover return shipping and send a prepaid label.

Refund eligibility

• Requests must be made within 60 days of the original purchase date.
• One refund is permitted per customer/household per product.
• Proof of purchase (order number or receipt) is required.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or is not what you ordered, contact us at Hello@scalpserum.com within 7 days of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.

Order cancellations

If you need to cancel or change an order, contact us at Hello@scalpserum.com as soon as possible. We cannot guarantee changes once an order has entered processing (orders typically begin processing within 1–2 business days).

Contact us

Questions about our Refund Policy? Email Hello@scalpserum.com.